skip-hop returns policy
If you are not satisfied with a product that you have bought, please return it to us for a full refund. We regret, however, that we cannot refund return postage costs for non-faulty products.
skip-hop makes every effort to ensure products are well packaged and therefore arrive with you in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact Customer Services within 3 days of receipt and return the package within 7 days. skip-hop will send a replacement and a cheque to cover your postage.
If you have not received your order within 7 working days from the dispatch date, customers should contact Customers Services on tel: (UK) +44 (0)208 144 2450
If your purchase from skip-hop is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order.
You may cancel your order by informing us of this by e-mailing email@example.com any time up to seven days from receiving delivery. Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. We will refund your money within 14 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier.
Returned goods are to be accompanied by a note showing your name, the date of order and the invoice number, and should be forwarded to our Customer Service Representatives at the address above.